210 ch. du Grand Pré Saint Jean sur Richelieu, Québec, CANADA
450-358-5559 514-260-2488

General Information


Items you have purchased on our site, except special orders, can be returned within 14 days after reception of your order, either for an exchange or for a refund.

Returns are at the customer’s expense and in the case of a refund it will only be processed after verification by our service.
The article should be in perfect condition with its label and must not have been washed or greased.

A 10% restocking fee will be apply for every item returned.

The refund will be processed within 10 working days.

If however the error was due to our shipping service, we will assume all the costs of returning and re-shipping.

Special orders cannot be returned, refunded or exchanged.


Items are usually shipped within 72 hours of purchase. However, if the item is no longer in stock, you will be quickely informed. An additional delay of 10 working days is usually required. Note that some personalized item will need an extra delay of up to 12 weeks.
All orders are shipped by Canada Post.

Here are the shipping rates:

Small orders:                   0$–199$:                  10,00$
Small Plus orders:          200$–799$:             30,00$
Medium orders:             800$ to 2799$:        75.00$
Premium orders:           2900$ and more:     FREE

For order from USA, please contact us at 1-450-358-5559.


In accordance with the law on the protection of personal information, EQUI-METRIX.COM attaches great importance to the confidentiality of it’s customer’s data. EQUI-METRIX.COM wants its users to be able to visit the site safely. The informations collected are necessary for processing orders. They are saved with the greatest care on the servers of EQUI-METRIX.COM. To this end, EQUI-METRIX.COM takes the following measures:

EQUI-METRIX.COM uses the data communicated only for processing the orders placed by customers.

EQUI-METRIX.COM treats your information confidentially and never communicates it, in any form, to third parties. You can access information that EQUI-METRIX.COM keeps about its customers at any time, as well as correct, modify or have information deleted.

EQUI-METRIX.COM collects and processes customer data in order to comply with the legal rules and to allow delivery of packages (name, first name, address, email, mobile phone). This data is kept securely by the host of the EQUI-METRIX.COM site, which takes all necessary measures to ensure its security. These data are kept for the time necessary for the fulfillment of legal obligations.

EQUI-METRIX.COM does not have access to any payment informations from customers.

The customer is responsible for the confidentiality and protection of their personal connection data (access code and password). Your password is saved in the form of a cryptogram and EQUI-METRIX.COM cannot have access to it.

Use of Cookies

Some features of the EQUI-METRIX.COM e-commerce site are designed to provide a better customer experience on our site. They can only work if we use cookies. We also use cookies to collect information about your online preferences. Cookies are text files containing small pieces of information. They are sent by a web server to a browser, which allows the server to assign a unique identification to the browser, on each page. They will be saved on your computer, tablet or phone when you browse a website. Cookies may contain identifying information. This information may be analyzed on our behalf by third parties (ex: Google Analytics).
EQUI-METRIX.COM uses the following cookies on its e-commerce site:

Strictly necessary cookies

They are essential for you to navigate on our website and use its functionality. Without them, it is impossible to provide the services you have requested, for example, your connection data or the items in your shopping cart.

Performance cookies

These cookies collect anonymous information about how visitors navigate on our website. For example, we use Google Analytics cookies which help us understand how our customers find, navigate or use our website. They also highlight things that we can improve on, such as the browsing, shopping experience and our marketing campaigns. The data recorded by these cookies does not contain any personal information.

Functionality cookies

These cookies record your choices, for example the country from which you are browsing our website, the language used and search parameters such as size, color or range of products. They can then provide a more appropriate experience based on your selections and to personalize your visits and make them more enjoyable. The information collected by these cookies are anonymous and cannot track your browsing activities on other websites.

Social media cookies

These cookies allow you to share your activities on the website on social media such as Facebook and Twitter. They are not under our control. To learn more about how they work, please consult the respective privacy policies of these social networks.


1- Introduction:

These general conditions of sale govern the contractual relations between the users of the site and the company:

NEQ: 3367613430
210 Chemin du Grand Pré, Saint Jean sur Richelieu
J2Y-1J5, Québec, Canada.

2- Order Contract :

All our sales are subject to our general conditions, whether made via our merchant website. Any order placed by a buyer via our distribution channels accepts its regulations, without restriction or reservation.

The buyer has the possibility of placing his orders either via our website or by telephone.
The order on our site will only be accepted if the buyer is correctly identified.
Our database gives the buyer the possibility of knowing the essential characteristics of the article he wishes to order.

The photos are not contractual and in no way bind our company.
Offers are only valid while stocks last.
When a customer has registered his order, it is that he accepts all of the general conditions without any reservation as to the price, product, etc.
All contractual data is stored on the servers of EQUI-METRIX.COM.

3- Payment: 

When you confirm your order, you will be able to choose several online payment methods and all of them are fully secure and encrypted by Shopify. No data passing through our site.
We also give the possibility of paying by Interact transfer by contacting us directly at 450-358-5559. As indicated on our site, the products will only be dispatched after receipt of payment on our account.
Unless we advise otherwise, all items purchased are payable in full before shipment.
We reserve the right to cancel or suspend an order or delivery in the event of late payment and without any notice.

4- Responsability:

We have, whether in the ordering process, delivery or other than an obligation of means. Our responsibility could not be engaged in the event of force majeure such as problems encountered on the internet, breakdown of service, presence of virus, etc. (non-exhaustive list).
Orders will be shipped by the carrier that will be offered to you and we cannot be held responsible for their delay.
Any risk related to the product will be transferred to you from the delivery, from the moment when the risk is transferred to you, we decline any responsibility in the event of loss or destruction of the Product.

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